Refund policy

Return & Refund Policy

Due to the nature of prescription medications and healthcare services, all sales are final once a prescription has been processed by the pharmacy. We are unable to accept returns or issue refunds for medications that have already been processed or shipped.

If you believe there has been an error with your order, please contact us and our team will be happy to assist.

Prescription Medications

All prescription medications are dispensed by licensed U.S. pharmacies pursuant to a valid medical evaluation.

Due to federal and state pharmacy regulations, as well as medication safety standards:

Prescription medications cannot be returned, exchanged, or refunded once shipped.

This includes:

  • GLP-1 medications

  • Peptide therapies

  • Hormone therapies

  • Injectable or oral prescription treatments

  • Any compounded medications

This policy exists to protect patient safety and maintain medication integrity.

Exceptions (Pharmacy Error Only)

Refunds or replacements may be considered only if:

  • Medication was shipped to an incorrect address due to pharmacy error

  • Incorrect medication or dose was dispensed by the pharmacy

Issues must be reported within 72 hours of delivery confirmation.

Photos and documentation may be required.

Telehealth Services & Membership Fees

Fees related to:

  • Medical evaluations

  • Membership programs

  • Physician consults

  • Prior authorization assistance

  • Administrative or processing services

are non-refundable once services have been initiated.

Chargebacks & Payment Disputes

By completing a purchase through DrBrainRx Peptides, you acknowledge:

  • You are purchasing telehealth services and/or prescription medications

  • You have reviewed and agreed to our consent forms and financial policies

  • Refund eligibility is limited as described above

Unauthorized chargebacks may be disputed with supporting documentation, including:

  • Signed medical consent forms

  • Order confirmation records

  • Shipment tracking confirmation

  • Telehealth visit documentation

If you have concerns, please contact us directly first. We are usually able to resolve issues quickly.

Shipping Policy

Prescription orders are processed by the pharmacy within 2–5 business days after the prescription is received.

Once processed, medications are shipped via UPS Overnight and are typically delivered the next business day.

Processing and delivery times are estimates and may be affected by weekends, holidays, pharmacy volume, weather, or carrier delays.

Questions

Contact: info@drbrainrx.com